Shipping policy
At Elunelle™, we work to make ordering and delivery as simple and convenient as possible.
ORDER PROCESSING
Orders are generally processed and prepared for shipment within 1–7 business days.
Business days normally exclude weekends and public holidays.
During promotional periods, holidays, product launches, or unusually high order volumes, processing may take longer.
Once your order has been dispatched, tracking information will be emailed to you when available.
ESTIMATED SHIPPING TIME
After an order has been dispatched, delivery generally takes approximately:
7–21 business days
Delivery time depends on your destination, shipping carrier, customs processing, and local delivery services.
Delivery estimates are not guaranteed.
Delays may occur due to circumstances outside our reasonable control, including:
- Customs inspections
- Local postal delays
- Severe weather
- Public holidays
- Carrier disruptions
- High shipping volumes
- Transportation disruptions
- Incorrect or incomplete address information
INTERNATIONAL SHIPPING
Elunelle™ ships to many countries worldwide.
Shipping availability and any applicable delivery charges will be shown during checkout.
Certain destinations may be unavailable due to carrier limitations, regulatory restrictions, or other circumstances.
TRACKING
When tracking is available, tracking information will be sent to the email address used when placing the order.
Tracking status may require several days to update after the parcel has been dispatched.
Temporary gaps in tracking updates do not necessarily mean that the package has stopped moving.
MULTIPLE PACKAGES
Some orders containing multiple products may be shipped separately for logistical reasons.
If this happens, packages may arrive on different days and may have different tracking numbers.
You will not be charged again solely because an order is shipped in multiple packages.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to import duties, customs charges, VAT, taxes, brokerage fees, or other charges imposed by the destination country.
Unless clearly stated otherwise at checkout, these charges are the responsibility of the customer.
Elunelle™ does not control customs authorities and cannot guarantee whether charges will apply or how much they may be.
ADDRESS INFORMATION
Customers are responsible for providing complete and accurate shipping information during checkout.
Please carefully review your:
- Name
- Street address
- Apartment or unit number
- City
- Postal code
- Country
- Contact information
If you notice an error after ordering, contact us immediately at:
We cannot guarantee that an address can be changed after fulfillment has started.
If a package is returned or cannot be delivered because of an incorrect or incomplete address supplied by the customer, additional shipping costs may apply if reshipment is requested and possible.
DELAYED PACKAGES
Occasional shipping delays can occur.
If your tracking has not updated for an extended period or your parcel is significantly beyond the estimated delivery period, contact:
We will review the available tracking information and assist with the carrier where reasonably possible.
PACKAGES MARKED AS DELIVERED
If tracking shows your order as delivered but you cannot locate it:
- Check around the delivery location.
- Ask household members or neighbors.
- Check for delivery notices.
- Contact your local delivery provider.
If you still cannot locate the parcel, contact us and we will assist where possible.
LOST PACKAGES
If a shipment appears to have been lost in transit, please contact us.
We may need to complete an investigation with the shipping carrier before determining the appropriate resolution.
CONTACT US
For shipping and delivery questions:
Elunelle™
Email: marlonaspin73963@outlook.com