Refund policy
At Elunelle™, we want you to feel confident when shopping with us. If you are not satisfied with an eligible purchase, you may request a return within 30 days of delivery.
30-DAY RETURN POLICY
Eligible items may be returned within 30 days from the date your order is delivered.
To qualify for a standard return, the product should:
- Be unused and in its original condition
- Be returned with its original packaging
- Include all accessories, cables, components, manuals, and other items originally supplied
- Show no signs of damage, misuse, excessive handling, or unauthorized modification
For hygiene and personal-care reasons, products that have been used directly on the face, skin, scalp, hair, eye area, nails, or body may not be eligible for a standard change-of-mind return where permitted by applicable law.
This does not affect your rights if an item is defective, damaged, incorrect, or otherwise covered by mandatory consumer protection laws.
HOW TO REQUEST A RETURN
Before sending any product back, email:
Include:
- Your order number
- The email used to place the order
- The product you wish to return
- A short explanation of the reason for the return
If your return is eligible, our support team will provide return instructions.
Do not send a product back before receiving return instructions from us.
Packages returned without prior authorization may experience delays or may not be identifiable.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at:
Please provide your order number and clear photos or video showing the issue and, where relevant, the shipping packaging.
After reviewing the information, we will work with you toward an appropriate solution, which may include replacement, refund, or another remedy depending on the circumstances.
REFUNDS
After an approved return is received and inspected, we will notify you regarding the status of the refund.
Approved refunds are issued to the original payment method.
Once a refund has been processed by us, it may take approximately 5–10 business days for your bank or payment provider to display the funds in your account.
Processing time varies by financial institution.
Original shipping charges are generally non-refundable unless required by applicable law or the return results from an error on our part.
RETURN SHIPPING
For standard change-of-mind returns, return shipping costs are generally the responsibility of the customer.
If an item arrived damaged, defective, or incorrect, contact us before returning it so we can provide appropriate instructions.
We are not responsible for return parcels sent to an incorrect address or returned without authorization.
We recommend using a trackable shipping service when returning an item.
NON-RETURNABLE ITEMS
Where permitted by applicable law, the following may not qualify for a standard return:
- Used personal-care or hygiene products
- Products damaged through misuse, improper handling, or failure to follow instructions
- Products missing original components or accessories
- Gift cards
- Items clearly marked as final sale
- Items returned after the applicable return period
SALE ITEMS
Unless clearly stated otherwise, discounted and promotional items are covered by the same return conditions as regularly priced items.
ORDER CANCELLATIONS
If you need to cancel or modify an order, contact us as quickly as possible.
We cannot guarantee that an order can be changed or canceled once processing or fulfillment has begun.
If an order has already shipped, the applicable return procedure will apply.
CONSUMER RIGHTS
Nothing in this Refund Policy is intended to exclude or limit consumer rights that cannot legally be excluded or limited.
Where local consumer law provides additional cancellation, withdrawal, warranty, refund, repair, or replacement rights, those rights continue to apply.
CONTACT US
For questions about returns, replacements, or refunds:
Elunelle™
Email: marlonaspin73963@outlook.com