Privacy policy
At Elunelle™, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, make a purchase, contact us, or otherwise interact with our online store.
INFORMATION WE COLLECT
When you browse our store, place an order, create an account, subscribe to communications, or contact customer support, we may collect information including:
- Your name
- Email address
- Phone number, when provided
- Billing address
- Shipping address
- Order and transaction information
- Payment-related information
- Customer support communications
- Information you voluntarily provide to us
We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device type, operating system, pages viewed, referring website, approximate location, and information about how you interact with our store.
HOW WE USE YOUR INFORMATION
We may use your information to:
- Process, confirm, and fulfill orders
- Arrange shipping and delivery
- Provide tracking and order updates
- Process payments and refunds
- Communicate with you about your order
- Provide customer support
- Prevent fraud, abuse, or unauthorized activity
- Improve our website, products, services, and customer experience
- Maintain the security and functionality of our store
- Send marketing communications where permitted and where you have provided consent when required
- Comply with applicable legal and regulatory obligations
PAYMENT INFORMATION
Payments are processed by secure third-party payment providers available through our checkout.
Elunelle™ does not directly store complete payment card numbers or full payment credentials on its own servers.
Payment providers may process your information according to their own privacy policies and security practices.
COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies, pixels, local storage, and similar technologies.
These technologies may be used to:
- Keep the website functioning properly
- Remember your preferences
- Maintain your shopping cart
- Understand website traffic and visitor behavior
- Improve website performance
- Prevent fraud
- Measure marketing performance
- Provide more relevant advertising where permitted by law
You may manage cookies using your browser settings and, where available, our website's cookie controls.
Disabling certain cookies may affect the functionality of the website.
HOW WE SHARE INFORMATION
We may share information with trusted third parties when necessary to operate our business, including:
- Payment processors
- Shipping and logistics providers
- Ecommerce and website service providers
- Analytics providers
- Customer support tools
- Marketing and advertising providers
- Fraud prevention and security services
- Professional advisers and authorities where legally required
We do not sell personal information for monetary payment.
We may disclose information when required by law, legal process, regulation, or a valid request from a competent authority.
DATA RETENTION
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.
INTERNATIONAL DATA PROCESSING
Because we operate an online store and use third-party service providers, your information may be processed or stored in countries other than the country where you live.
Where required, appropriate safeguards are used for international transfers of personal information.
YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights relating to your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request a portable copy of certain information
- Opt out of certain marketing communications
To submit a privacy request, contact us at:
We may need to verify your identity before completing certain requests.
MARKETING COMMUNICATIONS
If you subscribe to marketing emails, you may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us.
You may still receive transactional messages relating to purchases, shipping, account activity, refunds, or customer support.
DATA SECURITY
We use reasonable organizational and technical measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no online transmission or electronic storage method can be guaranteed to be completely secure.
CHILDREN'S PRIVACY
Our store is not intended for children who are below the minimum age required to independently consent to online services under applicable law.
We do not knowingly collect personal information from children for whom parental or guardian consent is legally required.
THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
We are not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review their privacy policies before providing personal information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or legal obligations.
The latest version will be posted on this page.
CONTACT US
For questions regarding this Privacy Policy or the way your personal information is handled, contact:
Elunelle™
Email: marlonaspin73963@outlook.com